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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:

• Values intellectual curiosity and innovative teaching

• Is attracted by the college's mission to promote equitable access to educational opportunities

• Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.

• Focused on student academic achievement and postgraduate outcomes

• Welcomes difference and models respectful interaction with others

• Engages with the community both within and outside of ACC

Job Posting Title:

Intern I - Adult Education Front Desk (Hourly)

Job Description Summary:

Hourly internship with the Adult Education front desk team (must be a currently enrolled ACC student AND have taken Adult Education classes). This position assists Adult Education students with all inquiries via phone, email, livechat, and in-person at our Highland or Eastview campus offices.

Job Description:

Description of Duties and Tasks

• Assist students with online Adult Education application

• Answer student inquires via phone, email, livechat, video conference, and in-person

• Navigate various online resources to help students

Knowledge

• Intermediate computer skills

• Google suite

Skills

• Maintaining an established work schedule.

• The ability to work independently within departmental policies and guidelines.

• Respecting a unique and multicultural environment.

• Establishing and maintaining effective working relationships.

• Effectively using interpersonal and communication skills, including tact and diplomacy.

• Effectively using organizational and planning skills with attention to detail and follow-through.

• Maintaining confidentiality of work-related information and materials.

Technology Skills

• Demonstrated proficiency with standard office software.

Required Work Experience

• None

Required Education

• None

Other Preferred Qualifications

• Bilingual in any non-English language, but especially Spanish

Physical Requirements

• Work is routinely performed in an office environment.

• Subject to standing, walking, sitting, bending, reaching, kneeling, pushing and pulling.

• Occasional lifting of objects up to 10 pounds.

Safety

• Work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Pay Rate:

• $23.00/hour

Number of Openings:

2

Job Posting Close Date:

January 24, 2025

Clery Act

As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.

Disclaimer

The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.