The College of Southern Nevada appreciates your interest in employment at our growing institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you are unable to attach the required documents to your online application or need assistance regarding the application process, please contact the Talent Acquisition team within Human Resources via email at [email protected] or call (702) 651-5800 to be directed to the appropriate Recruiter.

Job Description

Diversity Equity and Inclusion Statement

About the College of Southern Nevada

Founded in 1971 and situated in the greater Las Vegas metropolitan area, the College of Southern Nevada is the most ethnically diverse college in Nevada and the first to receive the HSI designation. We’ve prioritized providing an affordable, collaborative, and welcoming environment that allows all students to shine. CSN is a fully accredited institution offeringhundreds of degrees and certificatesin70 academic programs. CSN proudly hosts students from all 50 states and over 60 countries with a student population that mirrors Clark County Nevada, one of the most diverse counties in the US. More than one-third of our students are first-generation, half are Pell Grant eligible, and nearly three-fourths are part-time.

The College of Southern Nevada, a Minority Serving Institution designated as a Hispanic Serving Institution (HSI) and Asian American and Native American Pacific Islander Serving Institution (AANAPISI) provides associates and select bachelor’s degrees. Consistent with CSN’s mission, vision, and values we are passionate about fostering an environment where our highly diverse students achieve, succeed, and prosper.

Institutional Commitment to Diversity, Equity, and Inclusion

The College of Southern Nevada recognizes that embracingdiversity maximizes faculty and staff contribution to our goals and provides the best opportunity for student achievement. We seek faculty who demonstrate their commitment to our communities, value equity and inclusion, and amplify diverse perspectives. Faculty are intentional about providing culturally responsive instruction to promote creativity, innovation, growth, and academic excellence.

We believeequityis the foundation for a thriving, justice-centered institution that serves all. We strive to uphold our mission, to create, and preserve an inclusive environment that is dedicated to achieving educational access,equity, inviolable dignity, and opportunity for all to participate, prosper, and reach their full potential.

We ensure that all our work and efforts are transformative and build a truly Students First institutional culture. We commit to the journey ahead, embrace difficult conversations, examine implicit biases, and remain steadfast in our continuous process of improvement. We do this by creating, uplifting, and centering all the voices and experiential knowledge of our students, employees, and campus communities.

CSN is committed to providing a place of work and learning free of discrimination based on race, color, national origin, disability, religion, age, sex/gender, sexual orientation, gender identity or expression, genetic information, and veteran status in the programs or activities which it operates.

Why Live and Work in Southern Nevada?

The region has an environment where professional satisfaction and career achievement are paired with optimal quality of life in a locale with abundant opportunities for work and leisure. Southern Nevada is an excellent base camp for outdoor recreation. Popular nearby hiking and rock-climbing spots include Lake Mead National Recreation Area, Red Rock Canyon, the National Conservation Area, Spring Mountain Ranch State Park, and Valley of Fire State Park.

Residents enjoy vibrant urban and suburban communities, within the cities of Las Vegas, North Las Vegas, and Henderson, world-class restaurants, and beautiful parks. The region features a reasonable cost of living, with affordable prices on everything from housing to utilities to groceries compared to most major cities across the nation. Thanks to its mild winters and ample sunshine, the area appeals to a variety of age groups, from retirees to early career professionals. There are plenty of family-friendly activities available to keep families busy. Las Vegas is also a haven for professional sports fans with the NHL Golden Knights (2023 Stanley Cup Winner), WNBA Las Vegas Aces (2023 National Champions), NFL Raiders Football Team, Las Vegas Lights FC and the Las Vegas Grand Prix.

Benefits of Working at CSN

• Grant-in-Aid: Tuition & fee assistance for employees and their families at NSHE institutions.

• Time Off: CSN provides a variety of time off options to help employees manage their work-life balance.

• Holidays: All CSN employees receive 12 paid holidays per year.

• Benefits: CSN offers attractive and customizable health insurance plans for employee and dependents.

• Retirement Plan: Participants contribute 17.5% with 100% employer match.

• On-site Early Childhood Education Center services available.

• Learning & professional development opportunities.

• Active CSN Affinity Groups that focus on campus-wide diversity initiatives to create a welcoming campus climate.

For more information about the benefits offered at CSN, please click the link https://www.csn.edu/benefits

Job Description

*This position will be open until filled. For full consideration, all application-related materials should be submitted by 12/16/2024.

The College of Southern Nevada consistently seeks to strengthen the institution by adding the brightest and best available talent to our staff. This is a critical role and will be responsible for ensuring operational excellence.

The Assistant Director of Client Services (ADCS) at the College of Southern Nevada (CSN) will be responsible for overseeing front desk operations at all three main campuses: West Charleston, Henderson, and North Las Vegas. This role involves supervising, training, and evaluating staff to ensure exceptional customer service delivery. The (ADCS) will implement and standardize procedures to maintain consistent and high-quality student experience across all campuses, while also providing leadership and support to the customer service team.

This position will also oversee institutional reporting and assessment processes, analyzing data trends and presenting key insights to senior leadership for decision-making purposes as well as managing, in concert with the Registrar, unit goals and Team Wildly Important Goals (TWIGs), ensuring that the team remains aligned with strategic priorities and consistently meets established goals and deadlines through effective planning, monitoring, and execution.

Work location will change daily, with the North Las Vegas campus being the primary location of the ADCS’s office.

Required Qualifications

• Bachelor's degree from an accredited college or university; OR equivalent combination of education and experience.

• 4 years of professional experience.

• 2 years of direct supervisory experience

Preferred Qualifications

• 3 years of direct supervisory experience.

• Experience working in higher education and/or with students

• PeopleSoft experience

The ideal candidate should possess the following knowledge, skills, and abilities:

• Comprehensive understanding of customer service principles and practices.

• Familiarity with higher education administration and student services.

• Knowledge of the policies, procedures, and regulations related to registrar operations.

• Knowledge of FERPA, including the ability to interpret and adhere to student privacy policies.

• Awareness of current trends and best practices in customer service management.

• Proficiency in data analysis and reporting techniques.

• Strong leadership and supervisory skills.

• Excellent communication skills, both verbal and written.

• Proficient in conflict resolution and problem-solving.

• Possess organizational and time management skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

• Skilled in training and developing staff.

• Ability to provide high-quality customer service and maintain positive student interactions.

• Ability to develop and implement standardized procedures across multiple locations.

• Ability to analyze data and use it to inform decision-making and improve service delivery.

Salary information:

Administrative Faculty D - The starting salary is $95,588.

To be considered for this position, please upload the following documents to your application:

• Resume/CV

• Cover Letter

• Contact information for three professional references (Name, email and phone number)

• Unofficial Academic Transcripts (Applicants who have earned their degrees outside of the United States must have their educational transcripts evaluated by an approved evaluator if their college or university is not listed in the most recent edition of the Higher Education Directory, published by Higher Education Publications, Inc. If you have any questions regarding this, please reach out to the Human Resources, Talent Acquisition & Classification team).

Local Search

Travel reimbursement for Out of Area/State Candidates will not be offered.

NSHE - INTERNAL APPLICANTS PLEASE NOTE

CSN employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at CSN and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process and apply as an external candidate, your application will no longer be considered at the time of minimum qualification review. In order to prevent the disqualification of your application, you will need to reapply as an internal candidate before 11:59 pm the day prior to the position close date.

For more details on this position, please visit our website: My Career at CSN.

CSN is an Equal Employment Opportunity/Affirmative Action institution. For more information, visit http://www.csn.edu/nondiscrimination.

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications. The search committee will use this information during the initial review of application materials.  

All document(s) must be received by 11:59 p.m. the day prior to the closing date posted on the job announcement.

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.  

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.  

Schedules are subject to change based on organizational needs.  

CSN is responsive to serving the educational needs of a diverse and ever-changing community. CSN employs only U.S. citizens and aliens authorized to work in the U.S. CSN does not sponsor aliens applying for faculty, professional staff, or management positions (H-1B Visas) in the absence of exceptional circumstances as defined by the USCIS.